L6 Retail (Sales) – Level 5/6/7/8/9

Here's what you'll have to do

SVQ 3 Retail (Sales Professional pathway Candidates must successfully complete a total of 6 units)

These units will comprise:

The mandatory unit E.08 (SCQF level 6)

and

Four optional units at SCQF level 6 or above in the Sales Professional pathway

and

One further unit, which may be taken: From the optional units at SCQF level 6 or above in the Sales Professional pathway 

or

From a limited selection of optional units at SCQF level 5

Mandatory Unit

Candidates must achieve the following unit

SCQF 6 Unit E.08 Work effectively in your retail organisation

Optional

Candidates must achieve a further five units. At least four of these must be chosen from
the following units at SCQF level 6

Sales

SCQF 6 Unit C.07 Process part-exchange sales transactions in a retail environment
SCQF 6 Unit C.30 Develop individual retail service opportunities
SCQF 6 Unit C.31 Provide a personalised sales and after-sales service to your retail clients
SCQF 6 Unit C.56 Help customers choose specialist products in a retail environment
SCQF 6 Unit C.57 Demonstrate specialist products to customers in a retail environment C.56 and C.57 replace C.14

Stock management

SCQF 7 Unit B.14 Organise the receipt and storage of goods in a retail environment
SCQF 7 Unit B.15 Audit stock levels and stock inventories in a retail environment

Product expertise

Food and drink

SCQF 6 Unit B.22 Monitor and help improve food safety in a retail environment
SCQF 6 Unit C.45 Help customers to choose alcoholic beverages in a retail store

Other

SCQF 6 Unit C.38 Assist customers to obtain appropriate insurance (Financial Services Skills Council)

Sourcing

SCQF 7 Unit B.16 Source required goods and services in a retail environment

Merchandising

SCQF 6 Unit C.13 Maintain the availability of goods for sale to customers in a retail environment

Management and leadership

SCQF 6 Unit E.09 Help to manage a retail team
SCQF 6 Unit E.10 Contribute to the continuous improvement of retail operations
SCQF 7 Unit E.12 Plan, monitor and adjust staffing levels and schedules in a retail environment
SCQF 6 Unit E.15 Develop productive working relationships with colleagues (CfA Business Skills @ Work)

Finance and administration

SCQF 6 Unit C.15 Enable customers to apply for credit and hire purchase facilities
SCQF 6 Unit E.21 Monitor and support secure till use during trading hours

Customer service

SCQF 6 Unit E.17 Monitor and evaluate the quality of service provided to your customers by external suppliers

Only one unit can count towards the qualification when chosen from units D.13, D.14, D.15,
D.16 and D.17

SCQF 6 Unit D.13 Organise the delivery of reliable customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.14 Improve the customer relationship (CfA Business Skills @ Work)
SCQF 6 Unit D.15 Work with others to improve customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.16 Monitor and solve customer service problems (CfA Business Skills @ Work)
SCQF 7 Unit D.17 Promote continuous improvement (CfA Business Skills @ Work) D.13-D.17 replace D.5-D.9

Organisational effectiveness

SCQF 6 Unit E.11 Help to monitor and maintain the security of the retail unit

A maximum of one unit can be chosen from the following units at SCQF level 5:

Sales

• SCQF 5 Unit C.47 Promote the store’s credit card to customers
• SCQF 5 Unit C.52 Help customers to apply for the store’s credit card and associated insurance products

Product expertise

Clothing and footwear

SCQF 5 Unit C.17 Provide the lingerie fitting service in a retail environment
SCQF 5 Unit C.48 Provide service to customers in the dressing room of a retail store

Food and drink

SCQF 5 Unit B.10 Process bake-off products for sale in a retail environment
SCQF 5 Unit B.12 Process greengrocery products for sale in a retail environment
SCQF 5 Unit B.13 Finish meat products by hand in a retail environment
SCQF 5 Unit B.31 Hand-process fish in a retail environment Replaces B.11
SCQF 5 Unit B.32 Contribute to the control and efficiency of dough production in a retail environment Replaces B.17
SCQF 5 Unit B.33 Select weigh and measure bakery ingredients (Improve) Replaces B.18
SCQF 5 Unit B.34 Hand divide, mould and shape fermented doughs (Improve) Replaces B.19
SCQF 5 Unit C.49 Promote sales of food or drink products by offering samples to customers
SCQF 5 Unit C.54 Help customers to choose delicatessen products in a retail outlet
SCQF 5 Unit C.55 Portion delicatessen products in a retail outlet to meet individual customers' requirements

Home and garden

SCQF 5 Unit C.40 Establish customer needs and provide advice regarding tiling products
SCQF 5 Unit C.41 Advise customers upon measuring and planning for the fixing of tiles
SCQF 5 Unit C.42 Advise customers upon the fixing of tiles

Other

SCQF 5 Unit C.35 Promote beauty products to retail customers

Finance and administration

SCQF 5 Unit C.46 Cash up in a retail store

Here's what you'll have to do

SVQ 3 Retail (Visual Merchandising pathway Candidates must successfully complete a total of 6 units)

These units will comprise:

The mandatory unit E.08 (SCQF level 6)

and

Four optional units in the Visual Merchandising pathway

and

One further unit, which may be taken: From the optional units at SCQF level 6 or above in the Visual Merchandising pathway

or

From a limited selection of optional units at SCQF level 5

Mandatory Unit

Candidates must achieve the following unit:

SCQF 6 Unit E.08 Work effectively in your retail organisation

Optional Units

Candidates must achieve a further five units. At least four of these must be chosen from the following units at SCQF level 6

Stock management

SCQF 7 Unit B.14 Organise the receipt and storage of goods in a retail environment

Visual merchandising

SCQF 6 Unit C.24 Choose merchandise to feature in visual merchandising displays
SCQF 6 Unit C.25 Plan, monitor and control how graphics are used in visual merchandising displays
SCQF 6 Unit C.26 Monitor the effect of visual merchandising displays and layouts
SCQF 6 Unit C.27 Allocate, monitor and control visual merchandising project resources against budgets
SCQF 6 Unit C.28 Contribute to developing and putting into practice the company's visual merchandising policy
SCQF 6 Unit C.29 Create plans, elevations and drawings to realise visual merchandising ideas

Management and leadership

SCQF 6 Unit E.09 Help to manage a retail team
SCQF 6 Unit E.10 Contribute to the continuous improvement of retail operations

A maximum of one unit can be chosen from the following units at SCQF level 5

Visual merchandising

SCQF 5 Unit C.18 Follow guidelines for planning and preparing visual merchandising displays
SCQF 5 Unit C.19 Follow guidelines for dressing visual merchandising displays
SCQF 5 Unit C.20 Order graphic materials for visual merchandising displays
SCQF 5 Unit C.21 Dismantle and store visual merchandising displays
SCQF 5 Unit C.22 Make props for visual merchandising displays
SCQF 5 Unit C.23 Put visual merchandising displays together

Here's what you'll have to do

SVQ 3 Retail (Management pathway Candidates must successfully complete a total of 6 units)

These units will comprise:

The mandatory unit E.08 (SCQF level 6)

and

Five optional units from the Management pathway

Mandatory Unit

Candidates must achieve the following unit:

SCQF 6 Unit E.08 Work effectively in your retail organisation

Optional Units

Candidates must achieve a further five units. At least two units must be chosen from the
following grouping

SCQF 6 Unit E.10 Contribute to the continuous improvement of retail operations
SCQF 9 Unit E.13 Recruit, select and keep colleagues (CfA Business Skills @ Work)
SCQF 8 Unit E.14 Provide learning opportunities for colleagues (CfA Business Skills @ Work)
SCQF 6 Unit E.15 Develop productive working relationships with colleagues (CfA Business Skills @ Work)
SCQF 5 Unit E.16 Allocate and check work in your team (CfA Business Skills @ Work)

Any remaining units must be chosen from the following units

Stock management

SCQF 7 Unit B.14 Organise the receipt and storage of goods in a retail environment
SCQF 7 Unit B.15 Audit stock levels and stock inventories in a retail environment

Product expertise

Food and drink

SCQF 6 Unit B.22 Monitor and help improve food safety in a retail environment

Sourcing

SCQF 7 Unit B.16 Source required goods and services in a retail environment

Merchandising

SCQF 6 Unit C.13 Maintain the availability of goods for sale to customers in a retail environment

Management and leadership

SCQF 6 Unit E.10 Contribute to the continuous improvement of retail operations
SCQF 7 Unit E.12 Plan, monitor and adjust staffing levels and schedules in a retail environment SCQF 9 Unit E.13 Recruit, select and keep colleagues (CfA Business Skills @ Work)
SCQF 6 Unit E.15 Develop productive working relationships with colleagues (CfA Business Skills @ Work)
SCQF 5 Unit E.16 Allocate and check work in your team (CfA Business Skills @ Work)

Developing people

SCQF 8 Unit E.14 Provide learning opportunities for colleagues (CfA Business Skills @ Work)

Finance and administration

SCQF 6 Unit C.16 Evaluate the receipt of payments from customers
SCQF 5 Unit C.46 Cash up in a retail store
SCQF 6 Unit E.21 Monitor and support secure till use during trading hours

Customer service

SCQF 6 Unit E.17 Monitor and evaluate the quality of service provided to your customers by external suppliers

Only one unit can count towards the qualification when chosen from units D.13, D.14, D.15, D.16 and D.17

SCQF 6 Unit D.13 Organise the delivery of reliable customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.14 Improve the customer relationship (CfA Business Skills @ Work)
SCQF 6 Unit D.15 Work with others to improve customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.16 Monitor and solve customer service problems (CfA Business Skills @ Work)
SCQF 7 Unit D.17 Promote continuous improvement (CfA Business Skills @ Work) D.13-D.17 replace D.5-D.9

Organisational effectiveness

SCQF 6 Unit E.11 Help to monitor and maintain the security of the retail unit
SCQF 6 Unit E.18 Monitor and maintain health and safety in a retail environment