L5 Retail – Level 5/6/7/8/9

Here's what you'll have to do

SVQ 2 Retail Skills (Candidates must successfully complete a total of 6 units)

These units will comprise:

The mandatory unit E.19 (SCQF level 5)

and

5 optional units, which may be:

• Five units at SCQF level 5
• Four units at SCQF level 5 and one unit at SCQF level 4
• Four units at SCQF level 5 and one unit at SCQF level 6 or above
• Three units at SCQF level 5, the SCQF level 6 unit E.15 and one other unit at SCQF level 6 or above

Mandatory Unit

Candidates must achieve the following unit

SCQF 5 Unit E.19 Work effectively in your retail team

Optional

Candidates must achieve a further five units. At least four of these must be chosen from the following units at SCQF level 5

Sales

SCQF 5 Unit C.03 Help customers choose products in a retail environment
SCQF 5 Unit C.04 Maximise product sales in a retail environment
SCQF 5 Unit C.05 Provide information and advice to customers in a retail environment
SCQF 5 Unit C.06 Demonstrate products to customers in a retail environment
SCQF 5 Unit C.12 Promote loyalty schemes to customers in a retail environment
SCQF 5 Unit C.47 Promote the store’s credit card to customers
SCQF 5 Unit C.52 Help customers to apply for the store’s credit card and associated insurance products

Stock management

SCQF 5 Unit B.03 Receive goods and materials into storage in a retail environment
SCQF 5 Unit B.04 Put goods and materials into storage in a retail environment
SCQF 5 Unit B.06 Process customer orders for goods in a retail environment
SCQF 5 Unit B.28 Pick products in a retail store to fulfil customer orders
SCQF 5 Unit B.30 Check stock levels and sort out problems with stock levels in a retail store
SCQF 5 Unit E.20 Prepare newspapers and magazines for return to the merchandiser

Product expertise

Clothing and footwear

SCQF 5 Unit C.17 Provide the lingerie fitting service in a retail environment
SCQF 5 Unit C.48 Provide service to customers in the dressing room of a retail store

Food and drink

SCQF 5 Unit B.10 Process bake-off products for sale in a retail environment
SCQF 5 Unit B.12 Process greengrocery products for sale in a retail environment
SCQF 5 Unit B.13 Finish meat products by hand in a retail environment
SCQF 5 Unit B.21 Maintain food safety while working with food in a retail environment
SCQF 5 Unit B.31 Hand-process fish in a retail environment Replaces B.11
SCQF 5 Unit B.32 Contribute to the control and efficiency of dough production in a retail environment Replaces B.17
SCQF 5 Unit B.33 Select weigh and measure bakery ingredients (Improve) Replaces B.18
SCQF 5 Unit B.34 Hand divide, mould and shape fermented doughs (Improve)
Replaces B.19
SCQF 5 Unit C.49 Promote sales of food or drink products by offering samples to customers
SCQF 5 Unit C.54 Help customers to choose delicatessen products in a retail outlet
SCQF 5 Unit C.55 Portion delicatessen products in a retail outlet to meet individual customers' requirements 

Home and garden

SCQF 5 Unit C.40 Establish customer needs and provide advice regarding tiling products
SCQF 5 Unit C.41 Advise customers upon measuring and planning for the fixing of tiles
SCQF 5 Unit C.42 Advise customers upon the fixing of tiles

Motor fuel

SCQF 5 Unit B.23 Receive driver-controlled deliveries of fuel on a petrol forecourt
SCQF 5 Unit B.24 Control deliveries of motor fuel on a forecourt
SCQF 5 Unit C.39 Process the self-service dispensing and purchase of motor fuel on a forecourt

Other

SCQF 5 Unit B.09 Prepare products for sale to customers in a retail environment
SCQF 5 Unit C.11 Assemble retail products in customer's home/workplace
SCQF 5 Unit C.35 Promote beauty products to retail customers
SCQF 5 Unit C.37 Help customers to buy National Lottery products in a retail environment
SCQF 5 Unit C.43 Maintain a display of cut flowers in a retail store
SCQF 5 Unit C.50 Deliver retail products to the customer’s premises

Merchandising

SCQF 5 Unit B.05 Keep stock on sale at required levels in a retail environment

Visual merchandising

SCQF 5 Unit C.02 Display stock to promote sales to customers in a retail environment
SCQF 5 Unit C.18 Follow guidelines for planning and preparing visual merchandising displays
SCQF 5 Unit C.19 Follow guidelines for dressing visual merchandising displays
SCQF 5 Unit C.20 Order graphic materials for visual merchandising displays
SCQF 5 Unit C.21 Dismantle and store visual merchandising displays
SCQF 5 Unit C.22 Make props for visual merchandising displays
SCQF 5 Unit C.23 Put visual merchandising displays together

Management and leadership

SCQF 5 Unit E.16 Allocate and check work in your team

Finance and administration

SCQF 5 Unit C.08 Process payments for purchases in a retail environment
SCQF 5 Unit C.09 Process payments and credit applications for purchases in a retail environment
SCQF 5 Unit C.10 Process cash and credit transactions in a retail environment
SCQF 5 Unit C.36 Follow point-of-sale procedures for age-restricted products in a retail environment
SCQF 5 Unit C.46 Cash up in a retail store
SCQF 5 Unit E.22 Check the accuracy of records of hours worked in a retail store

Customer service

SCQF 5 Unit B.07 Process returned goods and materials in a retail environment

Only one unit can count towards the qualification from the SCQF level 5 units D.10, D.11 and D.12, the SCQF level 6 units D.13, D.14, D.15 and D.16 and the SCQF level 7 unit D.17

• SCQF 5 Unit D.10 Give customers a positive impression of yourself and your organisation (CfA Business Skills @ Work)
• SCQF 5 Unit D.11 Support customer service improvements (CfA Business Skills @ Work)
• SCQF 5 Unit D.12 Resolve customer service problems (CfA Business Skills @ Work) D.10-D.12 replace D.1-D.3

 Organisational effectiveness

SCQF 5 Unit E.06 Help to maintain health and safety in a retail environment
SCQF 5 Unit E.07 Help to keep the retail unit secure

A maximum of one unit can be chosen from either SCQF level 4, or SCQF level 6 and above. The candidate is not allowed to choose units from both SCQF level 4 and SCQF level 6 or above.

Units at SCQF level 4:

SCQF 4 Unit B.08 Process donated goods for resale or recycling in a retail environment
SCQF 4 Unit B.20 Contribute to food safety in a retail environment
SCQF 4 Unit B.29 Load orders for despatch from a retail store to customers
SCQF 4 Unit C.51 Contribute to monitoring and maintaining ease of shopping in a retail sales area
SCQF 4 Unit C.58 Provide a counter/takeaway service (People 1st) Replaces C.44

Units at SCQF level 6 and above:

Sales

SCQF 6 Unit C.07 Process part-exchange sales transactions in a retail environment
SCQF 6 Unit C.30 Develop individual retail service opportunities
SCQF 6 Unit C.31 Provide a personalised sales and after-sales service to your retail clients
SCQF 6 Unit C.56 Help customers choose specialist products in a retail environment
SCQF 6 Unit C.57 Demonstrate specialist products to customers in a retail environment C.56 and C.57 replace C.14

Stock management

SCQF 7 Unit B.14 Organise the receipt and storage of goods in a retail environment
SCQF 7 Unit B.15 Audit stock levels and stock inventories in a retail environment

Product expertise

Food and drink

SCQF 6 Unit B.22 Monitor and help improve food safety in a retail environment
SCQF 6 Unit C.45 Help customers to choose alcoholic beverages in a retail store

Other

SCQF 6 Unit C.38 Assist customers to obtain appropriate insurance (Financial Services Skills Council)

Sourcing

SCQF 7 Unit B.16 Source required goods and services in a retail environment

Merchandising

SCQF 6 Unit C.13 Maintain the availability of goods for sale to customers in a retail environment

Management and leadership

SCQF 6 Unit E.09 Help to manage a retail team
SCQF 6 Unit E.10 Contribute to the continuous improvement of retail operations
SCQF 7 Unit E.12 Plan, monitor and adjust staffing levels and schedules in a retail environment
SCQF 9 Unit E.13 Recruit, select and keep colleagues (CfA Business Skills @ Work)
SCQF 6 Unit E.15 Develop productive working relationships with colleagues (CfA Business Skills @ Work) – This unit was formerly SCQF 5, and to ensure continuity with the previous version of the structures it may still be taken in combination with one other unit at SCQF 6 or above

Developing people

SCQF 8 Unit E.14 Provide learning opportunities for colleagues (CfA Business Skills @ Work)

Finance and administration

SCQF 6 Unit C.15 Enable customers to apply for credit and hire purchase facilities
SCQF 6 Unit C.16 Evaluate the receipt of payments from customers
SCQF 6 Unit E.21 Monitor and support secure till use during trading hours

Customer service

SCQF 6 Unit E.17 Monitor and evaluate the quality of service provided to your customers by external suppliers

Only one unit can count towards the qualification from the SCQF level 5 units D.10, D.11 and
D.12, the SCQF level 6 units D.13, D.14, D.15 and D.16 and the SCQF level 7 unit D.17

SCQF 6 Unit D.13 Organise the delivery of reliable customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.14 Improve the customer relationship (CfA Business Skills @ Work)
SCQF 6 Unit D.15 Work with others to improve customer service (CfA Business Skills @ Work)
SCQF 6 Unit D.16 Monitor and solve customer service problems (CfA Business Skills @ Work)
SCQF 7 Unit D.17 Promote continuous improvement (CfA Business Skills @ Work) D.13-D.17 replace D.5-D.9

Organisational effectiveness

SCQF 6 Unit E.11 Help to monitor and maintain the security of the retail unit
SCQF 6 Unit E.18 Monitor and maintain health and safety in a retail environment

Visual merchandising

SCQF 6 Unit C.24 Choose merchandise to feature in visual merchandising displays
SCQF 6 Unit C.25 Plan, monitor and control how graphics are used in visual merchandising displays
SCQF 6 Unit C.26 Monitor the effect of visual merchandising displays and layouts
SCQF 6 Unit C.27 Allocate, monitor and control visual merchandising project resources against budgets
SCQF 6 Unit C.28 Contribute to developing and putting into practice the company's visual merchandising policy
SCQF 6 Unit C.29 Create plans, elevations and drawings to realise visual merchandising ideas