L5 Front of House Reception – Level 5/6/7/8/9

Here's what you'll have to do

Front of House Reception at SCQF Level 5 (3 madatory units and 7 optional units)

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

• Maintain personal health and hygiene
• Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

• Plan and organise your work
• Work effectively with team members
• Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation

Optional Units

Candidates must complete 7 optional units: (This must include a minimum of 1 Unit from group 1, plus a further 6 Units from either group 1 or 2, in addition to the mandatory units)

Group 1

Deal with Communications as Part of the Reception Function

• Deal incoming communications
• Deal with outgoing communications

Deal with the Arrival of Customers

Dealing with Bookings

• Deal with booking enquiries
• Confirm, cancel and amend bookings

Prepare Customer Accounts and Deal with Departures

• Prepare and maintain customer accounts
• Deal with the departures of customers

Provide Tourism Information Services to Customers

• Work with customers on their tourism information needs
• Seek tourism information and offer advice to customers

Group 2

Produce Documents in a Business Environment

Use Office Equipment

Prepare to Communicate in a Business Environment

Handle Mail and Book External Services

• Handle mail and messages
• Book external services

Provide Reception Services

Store and Retrieve Information

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments