L6 Retail (Management) – Level 5/6/7/8/9

Here's what you'll have to do

S/NVQ Level 3 Retail (Management) (1 mandatory unit and 5 optional units)

Mandatory Units

Candidates must complete the following Units:

• Work effectively in your retail organisation

Optional Units

Candidates must also complete 5 of the following units, in addition to the mandatory units.At least 4 of these must be chosen from the following units at level 3

• At least one must be chosen from:
• Contribute to the continuous improvement of retail opera
• Recruit, select and keep colleagues
• Provide learning opportunities for colleagues 
• Develop productive working relationships with colleagues
• Allocate and check work in your team Stock Management
• Organise the receipt and storage of goods in a retail environment
• Audit stock levels and stock inventories in a retail environment

Product Expertise

• Monitor and help improve food safety in a retail environment

Sourcing

• Source required goods and services in a retail environment

Merchandising

• Maintain the availability of goods for sale to customers in a retail environment

Management and leadership

• Contribute to the continuous improvement of retail operations
• Plan, monitor and adjust staffing levels and schedules in a retail environment 
• Recruit, select and keep colleagues
• Allocate and check work in your team 

Developing People

• Provide learning opportunities for colleagues 
• Develop productive working relationships with colleagues

Finance and Administration

• Evaluate the receipt of payments from customers

Organisational Effectiveness

• Help to monitor and maintain the security of the retail unit 
• Monitor and maintain health and safety in a retail environment Customer Service
• Monitor and evaluate the quality of service provided to your customers by external suppliers
• Organise the delivery of reliable customer service (ICS)
• Improve the customer relationship (ICS)
• Work with others to improve customer service (ICS)
• Monitor and solve customer service problems
• Promote continuous improvement in customer service (ICS)