L5 Housekeeping – Level 5/6/7/8/9

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

• Maintain personal health and hygiene
• Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

• Plan and organise your work
• Work effectively with team members
• Develop your own skills

Clean and Service a Range of Areas

• Clean and service toilet and bathroom areas
• Clean and service furnished areas
• Dispose of waste

Optional Units

Candidates must complete 7 optional units: (Candidates must complete 7 optional units from the following 11 units, in addition to the mandatory units)

Collect Linen and Make Beds

• Collect clean linen and bed coverings
• Strip and make beds

Clean Windows from The Inside

• Prepare to clean windows from the inside
• Clean the inside surfaces of windows

Work using Different Chemicals and Equipment

• Work using different chemicals
• Work using manual equipment
• Work using electrical equipment

Maintain Housekeeping Supplies

• Receive and check housekeeping supplies
• Store and issue housekeeping supplies

Clean, Maintain and Protect Hard Floors

• Prepare to maintain hard floors
• Clean hard floors
• Protect hard floors

Clean and Maintain Soft Floors and Furnishings

• Prepare to maintain soft floors or furnishings
• Maintain soft floor or furnishings

Provide a Linen Service

• Receive and check clean linen
• Store and issue clean linen

Carry Out Periodic Room Servicing and Deep Cleaning

• Carry out periodic room servicing
• Carry out periodic deep cleaning

Give Customers a Positive Impression of Yourself and your Organisation

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover