L5 Food and Beverage Services – Level 5/6/7/8/9

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

• Maintain personal health and hygiene
• Help to maintain a hygienic, safe and secure workplace 

Work Effectively as Part of a Hospitality Team

• Plan and organise your work
• Work effectively with team members
• Develop your own skills 

Give Customers a Positive Impression of Yourself and Your Organisation

Maintain Food Safety when Storing, Holding and Serving Food

• Keep yourself clean and hygienic
• Keep your working area clean and hygienic
• Store food safely
• Hold and serve food safely 

Optional Units

Candidates must complete 6 optional units: (This must include at least 1 Unit from each of Groups 1 and 2. The remaining 4 Units may be selected from Groups 1, 2 or 3, in addition to the mandatory units)

Group 1

Provide a Counter/Takeaway Service

• Serve customers at the counter
• Maintain counter and service areas    

Serve Food at the Table

• Greet customers and take orders
  
• Serve customer orders and maintain the dining area    

Provide a Silver Service

• Silver serve food
• Clear finished courses    

Provide a Buffet/Carvery Service

• Prepare and maintain a carvery/buffet display
• Serve and assist customers at the carvery/buffet 

Group 2

Serve Alcoholic and Soft Drinks

• Take customer orders
• Serve drinks

Prepare and Serve Cocktails

• Prepare service area and equipment for serving cocktails
• Mix and serve Cocktails

Prepare and Serve Wines

• Prepare service areas, equipment and stock for wine service
• Determine customer requirements for wines
• Present and serve wine

Prepare and Serve Dispensed and Instant Hot Drinks

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Prepare and Serve Hot Drinks using Specialist Equipment

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Group 3

Prepare and Clear Areas for Counter/Takeaway Service

• Prepare areas for counter/takeaway service
• Clear areas for counter/takeaway service

Prepare and Clear Areas for Table Service

• Prepare service areas and equipment for table service
• Prepare customer and dining areas for table service
• Clear dining and service areas for table service

Prepare and Clear the Bar Area

• Prepare customer and service areas
• Clear customer and service areas
• Clean and store glassware

Maintain Cellars and Kegs

• Maintain cellars
• Prepare kegs and gas for use

Clean Drink Dispense Lines

Receive, Store and Issue Drinks Stock

• Receive drinks deliveries
• Store and issue drinks stock

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments