L5 Food Service – Level 5/6/7/8/9

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

• Maintain personal health and hygiene
• Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

• Plan and organise your work
• Work effectively with team members
• Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation

Maintain Food Safety when Storing, Holding and Serving Food

• Keep yourself clean and hygienic
• Keep your working area clean and hygienic
• Store food safely
• Hold and serve food safely

Optional Units

Candidates must complete 6 optional units:(This must include 2 Units from group 1 with the remaining 4 Units being selected from either Groups 1 or 2, in addition to the mandatory units)

Group 1

Provide a Counter/Takeaway Service

• Serve customers at the counter
• Maintain counter and service areas

Prepare and Clear Areas for Table Service

• Prepare service areas and equipment for table service
• Prepare customer and dining areas for table service
• Clear dining and service areas after table service

Serve Food at the Table

• Greet customers and take orders
• Serve customer orders and maintain the dining area

Provide a Silver Service

• Silver serve food
• Clear finished courses

Provide a Buffet/Carvery Service

• Prepare and maintain a carvery/buffet display
• Serve and assist customers at the carvery/buffet

Group 2

Prepare and Clear areas for Counter/Takeaway Service

• Prepare areas for counter/takeaway service
• Clear areas for counter/takeaway service

Prepare and Clear the Bar Area

• Prepare customer and service areas
• Clear customer and service areas
• Clean and store glassware

Prepare and Serve Wines

• Prepare service areas, equipment and stock for wine service
• Determine customer requirements for wine
• Present and serve wine

Prepare and Serve Dispensed and Instant Hot Drinks

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Prepare and Serve Hot Drinks using Specialist Equipment

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments