L5 Beverage Service – Level 5/6/7/8/9

Mandatory Units

Candidates must complete the following Units:

Maintain a Safe, Hygienic and Secure Working Environment

• Maintain personal health and hygiene
• Help to maintain a hygienic, safe and secure workplace

Work Effectively as Part of a Hospitality Team

• Plan and organise your work
• Work effectively with team members
• Develop your own skills

Give Customers a Positive Impression of Yourself and your Organisation

Optional Units

Candidates must complete seven of the following Units: (2 units must be selected from Group 1 and the remaining 5 units mey be selected from either Group 1 or Group 2 in addition to the mandatory units)

Group 1

Prepare and Clear the Bar Area

• Prepare customer and service areas
• Clear customer and service areas
• Clean and store glassware

Serve Alcoholic and Soft Drinks

• Take customer orders
• Serve drinks

Prepare and Serve Cocktails

• Prepare service area and equipment for serving cocktails
• Mix and serve cocktails

Prepare and Serve Wines

• Prepare service areas, equipment and stock for wine service
• Determine customer requirements for wine
• Present and serve wine

Prepare and Serve Dispensed and Instant Hot Drinks

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Prepare and Serve Hot Drinks using Specialist Equipment

• Prepare work area and equipment for service
• Prepare and serve hot drinks

Group 2

Maintain Cellars and Kegs

• Maintain Cellars
• Prepare kegs and gas for use

Clean Drink Dispense Lines

Receive, Store and Issue Drinks Stock

• Receive drinks deliveries
• Store and issue drinks stock

Resolve Customer Service Problems

Promote Additional Services or Products to Customers

Deal with Customers across a Language Divide

Maintain Customer Service through Effective Handover

Maintain and Deal with Payments